Help & Support

Once Techscheme has received payment from your employer, we will send your order details to Apple.  Typically orders from Apple are shipped within 7 working days.

Once Techscheme has received payment from your employer, you will receive an email with a validation code and link. Simply follow the link and validate your email address. Your Redemption code will then be emailed to you within an hour.

They can be used in Currys PC World stores in the UK or online at www.currys.co.uk and www.pcworld.co.uk against tech products and services excluding White Goods. They cannot be used in Dixons Travel stores.
The balance of this eGift Card can be checked at www.dixonsretail.com/giftcards, in any of the aforementioned stores or by calling 0800 897 163.

The Currys PC World gives you complete flexibility in this situation.  You can order the items you want from Currys PC World, and they will either ship them to you or notify you when they are available in-store. Alternatively you can simply browse their huge range of products and select an alternative product.

With any equipment received through the scheme you are covered by the standard manufacturer's warranty offered by the particular brand that you have purchased. Most brands offer a 1 year manufacturer's warranty on their products.

In the unlikely event that you encounter any issues with your equipment please contact the store you obtained the equipment from in the first instance and they will advise you what to do next.

For details on a participant’s rights to cancel, and the Techscheme returns policy, please read our ‘Returns policy’ on our website.

Yes you can, as long as the order does not exceed the maximum order value as set by your employer, or the salary sacrifice does not take you below National Minimum Wage (NMW) or National Living Wage (NLW).

Please talk to your employer and the provider of your benefits (like pension, sick leave, holiday allowance, maternity/paternity, dental care plan etc.) to understand how Techscheme fits in with your other benefits. 

If you take unpaid leave for any reason during the term of your Funding Plan, then payments can be suspended for the duration of such unpaid leave. On your return to work, your employer will recommence the payments to cover the period of unpaid leave and extend the Funding Plan accordingly.

Participation in Techscheme may affect maternity/paternity benefits. You are advised to contact your HR department for further information. 

If you leave your employment, before the funding plan has ceased, your employer will settle any outstanding balance from your final net salary payment.

If the outstanding balance is greater than your final net salary payment, you will be required to settle the balance separately.

At the time the equipment is delivered/collected you will be required to confirm receipt by signing the courier's delivery note.

If the packaging is damaged upon delivery you must record this on the courier’s delivery note when signing for the package; failure to report damage to the package may invalidate any subsequent claim you may make to repair or replace items damaged in transit with the retailer. At the time the equipment is delivered/collected you will be required to confirm receipt by signing the courier's delivery note.

If the packaging is damaged upon delivery you must record this on the courier’s delivery note when signing for the package; failure to report damage to the package may invalidate any subsequent claim you may make to repair or replace items damaged in transit with the retailer.

We recommend that you inspect and test the equipment as soon as you
collect/receive it, and notify the retailer within 30 calendar days of collection/delivery of any defects or other problems with the equipment. You should contact the retailer in accordance with their returns policy.

If the packaging was damaged upon delivery you must record this on the courier's delivery note when signing for the package; failure to report damage to the Package may invalidate any subsequent claim you may make to repair or replace items damaged in transit.

To support any claims we strongly reccomend you take photographic evidence of any damage to the packaging (marks, scratches, rips or tears).

Apple Orders
If an item is not fully operational on first use you need to contact AppleCare for troubleshooting or get the fault confirmed, and they will provide a Case ID. 
You should then contact Techscheme with the details (including your Case ID) and we will arrange collection of the faulty item and a new item to be shipped.

Faulty items need to be reported within 30 days, and should be directed to AppleCare - Applecare Number: 0800 107 6285.

After 30 days you can contact AppleCare as you will have a one year warranty with your product. Details of this can be found here. 

Currys PC World equipment
If you get an item from Currys PC World (either in-store or online) that does not work upon first use please call the Currys PC World contact centre as soon as the damage is discovered on 0344 561 1234. They will arrange an exchange or refund as soon as possible.

It is important that original packaging is retained and used if an item needs to be returned (it is vital that the item is securely packaged when returned). For further information please see our Returns Policy.