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A step-by-step to switching your phone plan

There are lots of reasons why you might want to move from a traditional 24-month mobile contracts with a network provider to a SIM-only one.  

One key reason for many is price. It’s usually way cheaper and gives you more freedom to switch things up if your circumstances change and your t plan is no longer fit for purpose. 

If you’ve not done it before, or had a bad experience in the past it can seem a little intimidating at first. But thankfully times have changed and this step-by-step guide will show you just how easy it is. 

How do I leave my current mobile network provider? 

1. Find out whether you’ve reached the end of your contract

Check if you still have time left on your plan. If you do, you’ll more than likely have to pay an exit fee, this will ultimately be the rest of your current plan. There are three ways to find out how much time’s left on your current plan listed below. 

  • Text ‘INFO’ to 85075: this is the quickest and easiest way to find out. It also saves you the hassle of calling your provider and possibly getting a hard sell to stay. You’ll find out if you’re still in plan and whether you’ll have to pay charges to get out of it. Simple and to the point. 
  • Check your network’s app: Most networks offer free app that lets you manage your account. Like BT Mobile’s My Mobile app or Virgin Media’s My Virgin Media. From here you’ll be able to see how long you’ve got left. 
  • Call your provider: If the above doesn’t appeal, you can always give them a ring and ask. 

Phone contract length

2. Choose if you want to keep your existing phone number

If you don’t mind getting a new one, text STAC to 75075 to get a Service Termination Authorisation Code. Tell your new provider you’re switching, want a new phone number and give them the STAC. They’ll end your plan, give you your new number and arrange for the switch to take place in one working day. 

Want to keep your old number? Well, it’s just as simple. Text PAC to 65075 and you’ll get your PAC number from your old provider, along with any info about early termination charges or leftover pay-as-you-go credit. If you’re ready to make the switch, give the PAC number to your new provider and they’ll sort it out in one working day. 

Your PAC or STAC number will be valid for 30 days then will expire. If this happens, you’ll need to get a new one in the same way as before.

Keeping your phone number

Finding your new phone plan 

As a general rule, you tend to get the biggest savings when you commit to a longer SIM-only contract. But being tied down for a year or more doesn’t necessarily work for everyone. If you want flexibility, it might be best to go for a 30-day rolling SIM plan. 

How many minutes, texts or how much data do you want? 

Love streaming shows or mobile gaming? Then you’ll want a fair chunk of data allowance.  

And the same goes for texts and minutes. If you’re always on WhatsApp, then getting unlimited texts and minutes isn’t a must-have. But if you’re always on the phone for work, it probably is!

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